confronting discriminatory behaviour


Asist abhors discrimination and attempts to implement an equal opportunities policy that allows equal access to the services of Asist.  Similarly, it views its Equal Opportunities Policy as statement of its obligation to protect from discriminatory practice all those who are associated with Asist, its staff, volunteers and people involved in other organisations that Asist has dealings with on behalf of their Service Users. 

Asist recognises that some of its clients will hold discriminatory views and this can adversely interfere with our role as an advocacy agency.  It has identified two areas where discriminatory views and actions are relevant to our role as an advocacy service.  Asist will make our policy clear to all those involved in order to ensure there is no confusion in this area. 

Situation1:  Where a service user wishes our advocate to do something or express a view, which will discriminate against a person or persons employed by a service provider.  

An example of this is where a service user, based on his or her own racial prejudice, does not wish to be treated by a black doctor.  Asist views this as an employment issue whereby a person will be discriminated against purely on the basis of their racial origins rather than their competency to provide a service.  Asist cannot condone this belief and will not respond by informing the discriminated person concerned; the person concerned should not have to be burdened by this information directly.  Asist will inform the service user that we are unable to take the instruction but we will, if they wish, inform the management of the organisation concerned of the service users request not to be treated by the person concerned.  Asist believes that organisations will have appropriate procedures for confronting such requests from service users and protecting the employment (and civil) rights of their employees. 

Situation 2:  Where a service user uses language that is discriminatory on the basis of sex, race, orientation etc.  

Asist believes that its staff and volunteers do not have to endure discriminatory language and attitudes.  Advocates will respond by asking the service user not to behave in such a manner.  If they refuse to desist in the future, advocacy may be withdrawn. 

Additionally, Asist advocates will defend their partners from discriminatory behaviour that is on the basis of their race etc.  In its dealings with other organisations etc, Advocates will confront racist behaviour and views by ensuring that the managements of these organisations are made aware of the behaviour of their employees. 

If a service user refuses to accept an Advocate purely on the basis of a discriminatory attitude Asist will not offer the Service User an alternative advocate.