All our service users receive an evaluation questionnaire from Asist. It is either sent or handed to the user. The user can send it back using a pre paid envelope. There is no way of identifying the person from the questionnaire unless they identify themselves.
Below is the letter that we include with the questionnaire (printed on our letter heading) followed by an outline of the questionnaire itself.  We would always be happy to send you a real copy if you want to see it in all its glory!

the covering letter

Dear

We would like to know what you think about our Advocacy Service.

It is important that we know what you think about us so that we can improve how we work with you and how we support other people.

It would really help us if you could take some time to fill in this questionnaire. If you have any problems, please feel free to ask a friend or someone you trust to help you answer the questions.

There is no way we will know who has answered the questions. We do not ask for your name or the name of your advocate.

All the questions can be answered with a tick or a cross. Feel free to add any comments or suggestions you have about us on the form or on another piece of paper

Many thanks for your help.

Douglas Armour
Manager, Funding and Development

the questionnaire

(this is the bare bones - we removed the formatting and boxes to lessen download time)

What do
YOU
think about Asist ?

All the questions can be answered by putting a tick or a
cross in the boxes next to the questions.
If you want to add anything please do so.

Do you have an advocate right now?

How did you find out about us?
From a friend/family
From a social worker
From a health worker
From somebody else
From a leaflet
At a drop-in

Did somebody contact Asist for you?

Have we ever been late to a meeting with you?

Have we always kept appointments we made with you?

Have we always treated you with respect?

Did your advocate 
    tell you what to do?             OR 
     ask you what you want to do?

Did your advocate
    tell you what they think is best for you?         OR
     let you decide what you think is best?

Did your advocate
    make decisions for you?                 OR
     support you making decisions?

Has your advocate ever ignored what you want?

Has your advocate always understood what you want?

Has your advocate always tried to find you answers to the questions you have?

Did your advocate get you information that was useful to you?

Has your advocate ever been unwilling to tell other people what you want?

Has your advocate ever told you what they think is best for you?

Has your advocate ever been unfriendly?

Did your advocate voice your views and wishes to the right people?

Has your advocate ever argued with you or told you they don't agree with what 
you want?

Do you feel your advocate helped you get what you wanted?

Is it useful to have an advocate?

Would you use an advocate again if you needed one?

If you want to add anything about Asist please do so.

Please send it back to us in the enclosed envelope.
No stamps are needed.
Thank you for helping