NHS Complaints

Do you live in Stoke on Trent and wish to make a complaint about a Stoke based NHS service that you, or someone you know, have received, but not sure where to start? 

This is a free, confidential, independent service that can help you to raise your concerns and make a complaint about a National Health Service, for example: a Doctor, Dentist, Hospital. By raising your concerns it can help to put things right and the NHS can learn from your experience. This could consist of an explanation, an apology or information about how the NHS has used your experience to improve their services or care.

Select the link to view our eligibility fact sheet.

Select the link to view our leaflet.

Telephone us on 01782 845584 for more information about:

• How an advocate can support you
• How to raise a complaint about an NHS service
• How to raise a complaint about a private health service
• PALS and Health Service Ombudsman