• Candice Grigg

Case Studies

Case Study 1

The service user has suffered with mental health problems over the years; he has a taxi licence and this helps with his daily living. Due to covid-19 all council offices have been closed and renewing an application has to be done online.

The service user cannot read or write and has no support network; if his badge is not renewed he cannot drive. Nobody knows when offices will re-open?

Our Advocate has supported him to email through all relevant information so that his licence can be renewed without delay.

For our service user the impact of not having a licence would be severe, not only as a key income source, but driving helps him to focus and maintain his mental well-being.

Case Study 2

The service user changed GP practice during covid-19 told he needed to complete the medical questionnaire and as reception were moving people in and out of the surgery they said they couldn't help him complete it.

Our Advocate supported from a safe distance to complete the form. Without this form he wouldn't have been able to obtain a doctors appointment.

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Changes to our services: Asist has delivered quality Advocacy services across Stoke-on-Trent and Staffordshire for over 20 years and continues to do so, we are proud of our national reputation for inn


Asist provides specialist independent advocacy support focused on one-to-one, issue based advocacy services for people with learning disabilities, physical disabilities and/or mental health issues.


Advocacy is about enabling people who have difficulty speaking out to speak up and make their own, informed, independent choices about decisions that affect their lives.


Asist provides the Independent Mental Capacity Advocacy service (IMCA) and the Independent Mental Health Act Advocacy service (IMHA) in Staffordshire and Stoke on Trent. Asist also offers advocacy to people in Stoke on Trent through a number of specialist projects including Care Act, BME, NHS Complaints and Parents Advocacy.

Asist is nationally recognised for developing, writing and promoting the Watching Brief guidance which outlines the core principles that underpin all Non-Instructed Advocacy support services across the UK.

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