Our service user is an elderly Pakistani woman - she lives at home with her husband and daughter, both of whom have their own care needs.
Social care providers have carried out an assessment and a full care package of 4 double up calls are in place.
Our Advocate and the allocated Social Worker have supported our service user with a housing application as the current property does not meet her needs.
The service user and her family recently decided to move to Reading where they used to live, so that they could have more of a support network around them.
Within a 2 week period our advocate had liaised with the Stoke on Trent Social Worker, the Reading Social Worker and our service user’s daughter (who speaks a little English). The daughter has also been deemed to lack capacity in a number of areas.
Our Advocate supported the daughter to take pictures of the aids which she had in place and needed for the move; including a specific hospital bed, a commode, a bath board. She forwarded those via WhatsApp to the Advocate, who due to covid-19 restrictions, was unable to visit the home. She sent those pictures via email to the Reading social worker who has been able to order like for like equipment before the move.
Our Advocate has supported the process to ensure that the current equipment be removed as close to the family move as possible.
Care calls have been sourced and put in place ready for the move.
Despite the current communication barriers, all of this has been able to happen within 2 weeks due to effective communication between professionals to ensure that they have kept each other fully informed.
Advocacy has played a crucial factor in this case as a BAME/Care Act specialist, our Advocate has been a crucial support and communication link. Having worked with the service user through the initial assessment stage, she has been able to ensure that the user’s views and specific needs have been understood and shared with the new social worker in Reading.