Launch Of Citywide Advocacy Hub

Updated: Nov 22, 2019

April 2018 sees the launch of Stoke-on-Trent’s brand new care and wellbeing Advocacy Hub. City residents entitled to statutory advocacy will now be able to source it from one organisation.

Advocacy supports people to have their voices heard, so that their views and wishes are listened to and understood when important decisions are being made about their care and wellbeing.

People requiring advocacy under the Mental Health Act, Mental Capacity Act and Care Act, including some parents, will be referred to an advocate by social care staff. The advocacy hub will also help anyone who wishes to make a complaint about an NHS service to do so.

To contact the hub, you can:

Call 01782 845584

Use the online referral form at, where you can find more information on all of these services


Text 60777, starting the message with ‘Asist’.

The Hub is open Monday to Friday 8.30am to 5.00pm.

The Hub will be delivered by Asist, who have a long-standing reputation for delivering high-quality advocacy services.

“This service allows us to combine the continuity of a well-established local service provider with exciting innovations arising from the recent service redesign” said Asist Chief Executive, Cathy Jones.

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Asist provides specialist independent advocacy support focused on one-to-one, issue based advocacy services for people with learning disabilities, physical disabilities and/or mental health issues.


Advocacy is about enabling people who have difficulty speaking out to speak up and make their own, informed, independent choices about decisions that affect their lives.


Asist provides the Independent Mental Capacity Advocacy service (IMCA) and the Independent Mental Health Act Advocacy service (IMHA) in Staffordshire and Stoke on Trent. Asist also offers advocacy to people in Stoke on Trent through a number of specialist projects including Care Act, BME, NHS Complaints and Parents Advocacy.

Asist is nationally recognised for developing, writing and promoting the Watching Brief guidance which outlines the core principles that underpin all Non-Instructed Advocacy support services across the UK.

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T: 01782 845584


© 2020 ASIST

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Asist Advocacy Services is a registered charity number: 1048075
Asist is a company registered in England - company number: 3068125
Registered office: Asist, Winton House, Stoke Road, Stoke-on-Trent, ST4 2RW

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